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Hotel Rattersberghof | Rattersberg 15 | A-5611 Großarl | +43 (0) 6414 - 333 | info@rattersberghof.at

Data Privacy

1. PRINCIPLE

This privacy policy concerns all persons who use the services of the company Peter Lairaiter, hereinafter referred to as HOTEL RATTERSBERGHOF. We hereby inform you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG and TKG 2003). All your personal data will be processed on this basis.

2. INFORMATION REQUIREMENTS (ART 13 AND 14 DSGVO)

Your personal data, these are

  • your master data (name, first name, address, mail address, telephone and fax number, date of birth, customer number)
  • as well as language and vehicle registration number,
    the data in presented travel documents (passport number, passport data, date of birth, issuing authority, expiry date, nationality) and identity cards (identity card, driver’s license etc. including issuing authority and expiry date),
  • the data concerning the method of payment and in connection with payments, in particular with EC cards, credit cards and bank cards,
  • the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences related to the stay, which you make known to us, and
  • special categories of data such as health data as well as data on special needs and on marriage/partnership, are required for our services. This also includes bookings of travel, guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.

    For these purposes, we therefore store, process and, if necessary, transfer this data to third parties with whom we cooperate in order to provide the most effective and best possible service to our customers – this may also include service providers in third countries as order processors, software and agency service providers.

3. THE LEGAL BASES FOR THESE DATA PROCESSING OPERATIONS ARE AS FOLLOWS

  • The fulfillment of our pre-contractual and contractual obligations to you,
  • your consents,
  • legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations according to accounting, tax and customs law, contracts, reporting, litigation)
  • § 96 TKG and
  • our legitimate interests (e.g. improving our customer service, including in the area of direct advertising, or safeguarding our own legal interests).
    The duration of storage is determined by the duration of our business relationship, the consents you have given, and furthermore by the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can continuously and permanently satisfy you.

(See also point 1. of the explanations and notes (“Placement and content of the data protection declaration”) to this declaration).

4. OUR WEBSITE

When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the IP address of the user, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. In case of suspicion of an illegal act, the access data will be evaluated to preserve evidence.

By entering your personal data in one of our contact forms, you agree to the transmission to and storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via contact form and e-mails that you send to us. We need this data to process your request and in these cases also store your IP address for purposes of preserving evidence. The storage takes place as long as this is necessary for the care of any supplementary or subsequently asked questions by you or us.

The content of our website has been carefully prepared and checked several times, but we do not assume any liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information, are excluded. All offers are subject to change and non-binding. We reserve the right to change, amend or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – also in extracts – and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

5. TRANSFER TO THIRD PARTIES / OBLIGATIONS OF PROCESSORS

Your personal data may be processed by us

6. COOKIES AND TRACKING SERVICES

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers comfortable for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, which has committed itself to us as an order processor to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your terminal device, unless you refuse this from the outset or you actively delete cookies. Actively deactivating cookies may impair the functionality of our web presence for you. You can also prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.

You can also prevent the forwarding of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our internet presence as informative and convenient as possible for you. This includes, for example, Google Maps. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the privacy statements of the respective providers.

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus anonymized or at least pseudonymized. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website and internet use to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. In this context, please also note Google’s privacy policy, in particular the information available under the following two links:

http://www.google.com/analytics/terms/de.html

https://www.google.de/intl/de/policies/

We use Facebook social plug-ins of the social network Facebook, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who is visiting our website. If the visitor is also registered as a user with Facebook and logged in, additional information is also stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer to the privacy statements of Facebook, in particular the information available under the following link:

https://www.facebook.com/help/568137493302217

You can also get information there on how to block Facebook social plug-ins with your browser.

7. DATA SUBJECT RIGHTS / OBJECTION / CONTACT

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right of objection, information, deletion, correction, restriction and transfer of your personal data. Since we process the data on the basis of our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. Since we (also) process the data for direct marketing purposes, you may object to this processing for direct marketing purposes at any time.

You can revoke a data protection consent that you have given us at any time. The revocation will not affect the lawfulness of the processing carried out up to that point. A revocation has the consequence that we will no longer process your data for the above-mentioned purposes from that point on. For a revocation and more detailed information on your rights as a data subject, please contact us at RECEIVE (active full email address plus further contact details). We will be happy to help you further.

The Austrian Data Protection Authority (DPA), Barichgasse 40-42, 1030 Vienna, is the competent supervisory authority for complaints.

8. OTHER

We have implemented organizational and technical safeguards, which we evaluate on an ongoing basis and adapt as necessary, to protect your personal data that we store and process.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version will apply from the time it is made available on our website. The current version of the data protection declaration is available at any time on the website at www.rattersberghof.at/datenschutz, our imprint at www.rattersberghof.at/impressum.

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